Status: Exempt

Department: Residence Life 

Reports to: Dean of Students 

Review date: November 2016

Purpose: Under the general direction of the Dean of Students, the Coordinator will create a vibrant, seamlessly integrated living and learning collegial experience for residential students including maximizing the residential population to full capacity. The Coordinator will also collaborate with other University constituents in efforts to achieve the University’s Strategic Planning Goals.


• Plans and coordinates comprehensive residence life program including:

o staff selection, training, supervision, and evaluation
o room assignments and coordination of appropriate billing
o coordination of student board plan and billing
o policy enforcement and disciplinary action
o purchasing of residence hall furnishings and equipment
o direction and coordination of residence hall programming
o appropriate and timely 24-hour emergency/crisis response

• Supervises residence hall staff and assists Dean of Students in supervising office support staff member

• Serves as the Advisor to Residence Hall Council

• Develops learning outcomes for student leadership roles and programs

• Maintains web pages for Residence Life and internal sites for work management with current students and RA staff

• Creates new and exciting ways to engage residence hall students in their living experience

• Continually assesses residential student needs and evaluates progress in meeting identified needs as well as meeting departmental goals

• Develops and manages living and learning communities, working with faculty, staff and student leaders to achieve community goals

• Assists with housing needs of orientation program and first-year students

• Coordinates judicial proceedings and conduct hearings for students found in violation of university policy

• Assists the Dean of Students in the coordination of student board plan and other food service related issues

• Identifies students with specific wellness-related needs and makes appropriate referrals

• Creates and executes a marketing plan to attract new residential students

• Cultivates and maintains strong working relationships with various campus constituencies

• Generates and maintains appropriate records and reports and demonstrates fiscal responsibility in department budget oversight

• Works closely with the Dean of Students, Assistant Dean for Student Engagement and Leadership, Director of Wellness, Executive Director of Ethical Leadership Development, Residence Hall staff, Coordinator of Campus Events and Conference Services, and all other Student Affairs staff on Residence Life matters

• Works closely with the Director of Public Safety/Campus Police Officers to coordinate preventative safety and security measures and appropriate crisis response in matters related to the residence hall and residents

• Works closely with the Director of Buildings and Grounds to ensure appropriate response to routine and non-routine custodial and maintenance issues and coordinate renovations in residence hall

• Organizes and executes yearly Family Weekend program for participating students and family members.

• Participates in and supports student orientation initiatives, Get Acquainted Day events, and registration days

• Works closely with the Dean of Students in all the above matters

• Serves on University Committees as assigned

• Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed

Primary Contacts: Seton Residence Hall staff, residents, and parents; Dean of Students, Coordinator of Campus Events and Conference Services, Director of Public Safety, Director of Wellness and Student Affairs staff; Director of Buildings & Grounds; Food Service staff; and other members of the campus community.

Supervision Exercised:  Supervises Resident Assistants and assists the Dean of Students with supervision of the Office Administrative Assistant for Residence Life

Supervision Received:  Works under general direction toward broadly defined objectives; refers specific problems to Dean of Students when clarification or interpretation of organizational policies is involved.


Education: Master’s Degree in Student Personnel or related field required

Experience: Experience in the management of a college/university residence hall and residence hall programming

Skills, Attributes

Customer Service:

• Exhibits a “student/customer first” orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations

• Adapts willingly and quickly to changing priorities, responsibilities, and student needs and expectations; anticipate and identify student and other customer needs

• Available to rotate through multiple time frames of service operations


• Collaborates well with others and help make residence hall staff a cohesive group

• Communicates, cooperates and collaborates with others to achieve common office or institution goals

• Willingly assists in various responsibilities as appropriate within the Residence Life area and Student Affairs as required during high service demand times


• Develops and nurtures an effective, productive and respectful rapport and working relationship with students, co-workers, and various campus and community constituencies maintaining appropriate level of professionalism

• Communicates information clearly and concisely and listens well to others

• Possesses effective communication skills in writing and public presentations

Accuracy:  Maintains a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions


• Takes immediate and independent action when necessary assuming initiative for creative problem solving

• Accomplishes tasks with follow through to completion

Technical:  Must possess aptitude for technological development and its implications for appropriate automation of office functions

Work Environment, Physical Demands:  Must be available for 24-hour call; Handling of stressful situations related to student behavior issues and crisis situations; multiple concurrent tasks with constant service interruptions; customer contact; strict confidentiality; detailed work; computer data input


To apply, please send cover letter, resume, and contact information with three professional references via e-mail to:

Please include "Attn: Coordinator of Residence Life" in your subject line. A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer


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